FAQs
Find the answers here
Do you sell gift cards?
We apologize for any inconvenience, but as of the current policy, we do not sell gift cards. We understand the convenience and versatility that gift cards offer, but our company has made the decision to not offer this service at this time. We value your understanding and apologize for any inconvenience caused. If you have any further questions or need assistance with other products or services, please feel free to ask.
Do you offer same-day delivery?
Same Day Delivery Policy
At SG Fragrance Plus, we understand the importance of prompt and efficient delivery of our products to our valued customers. Therefore, we are pleased to offer a Same Day Delivery policy for eligible orders.
Eligibility:
1. Geographical Location: Same day delivery is available for customers residing within a specified radius of our distribution center. Please check the eligibility criteria during the checkout process or contact our customer service team for more information.
2. Order Placement Timeframe: To qualify for same day delivery, orders must be placed and confirmed before our designated cutoff time. The cutoff time may vary depending on the delivery area and current logistics capacity. It will be clearly communicated at the time of order placement.
3. Product Availability: Same day delivery is subject to product availability. In some cases, certain items may not be available for immediate dispatch, and thus, may not qualify for same day delivery. Our customer service team will inform you promptly in such cases and offer alternative delivery options.
Process:
1. Order Confirmation: Once your order is confirmed and meets the eligibility criteria, it will be processed for same day delivery.
2. Delivery Timeframe: Our dedicated delivery team will strive to deliver your order on the same day. The actual delivery time may vary depending on various factors such as traffic conditions, weather, and order volume. Our customer service team will inform you of the estimated delivery timeframe.
3. Communication: We will keep you informed of the progress of your delivery. You will receive updates via email or SMS, including a notification when the driver is on their way to your specified delivery address.
4. Contact Information: It is essential to provide accurate contact information, including a valid phone number and email address, to ensure smooth communication and successful delivery.
Additional Information:
1. Delivery Fee: Same day delivery may be subject to an additional delivery fee, which will be stated clearly during the checkout process.
2. Returns and Refunds: Our standard return and refund policy apply to orders eligible for same day delivery. Please refer to our Returns and Refunds policy for further details.
3. Exceptions: Same day delivery may not be available on certain days, such as Sundays, public holidays, or during exceptional circumstances. We reserve the right to modify or suspend the same day delivery policy temporarily or permanently without prior notice.
We strive to provide a seamless and efficient same day delivery service. If you have any questions or concerns regarding our Same Day Delivery policy, please do not hesitate to contact our customer service team for assistance.
Last Updated: 09/13/2023